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  • Peter Carnley

IS WELLSFARGO STEALING MY MONEY?

I am having trouble contacting WellsFargo from Australia. I wrote to close an account on 30 April. This was a registered letter which would have had to be signed for. This action resulted from a systems inability to supply me with a new debit card (because I am overseas) and then a similar systems problem relating to the change of a password for electronic banking (I could not be texted a message to allow this - becuse I am overseas!). So WellFargo is hardsly user-friendly for overseas customers. But I have had no response at all to my 30 April letter. And it is now more than 10 weeks.

I have phoned a couple of times (at considerable expense on extended calls) and have finally been promised a response by phone within 48 hours, but nothing has come. This is now some weeks ago. Now the branch in Morristown New Jersey where I used to do my banking is closed.

I am wondering if WellsFargo is going into liquidation as a result fo the impact of the Coronavirus and Dopnald Trump's mishandling of US economic and health-related affairs.

I am thinking of a legal action to try and recover my money, even though this is not a great amount. A class action would make more sense. So is anybody else having trouble with service from WellsFargo? Perhaps they are no longer in business? Can anyone help with any info at all?

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